The Sector Skills Council for the places where we live and work
Careers Advice Line 0800 056 7160
Skills for Supporting Public Services (SSPS) is the key qualification within the Public Service Skills Framework. It is a new Level 2 certificate and has been designed to set customer service training within a public sector context, while providing an achievable structure for learning within the workplace.
SSPS will be provided through two Awarding Organisations NCFE and NOCN (contact details below), although it is currently only available through NCFE. It is on the Learning Aims Database and is therefore eligible for funding (though availability of funds is not guaranteed).
SSPS consists of 4 mandatory units and 3 out of 4 optional units:
Themes |
Unit titles |
Mandatory |
Credits |
|
Delivering service in the Public Sector |
Understanding support services in the Public Sector Understanding Employment Practices |
Mandatory Mandatory |
2 2 |
| Employability Skills |
Work in a team and develop yourself Reduce risks to health and safety in the workplace |
Mandatory Mandatory |
3 3 |
|
Customer Experience |
Communicate using customer service language Follow the rules to deliver customer service Recognise and deal with customer queries, requests and problems Give the customer a positive impression of yourself and your organisation |
Optional Optional Optional
|
4 4 5
|
To access more information of SSPS please click here.
For a full listing of the approved SSPS QCF Units please click here.
NOCN
Keith Mogford
Keith.mogford@nocn.org.uk
0114 227 0500
NCFE
Paul Burton
Paulburton@ncfe.org.uk
0191 239 8048 / 0191 239 8000
