The Sector Skills Council for the places where we live and work
Careers Advice Line 0800 056 7160
pssf@assetskills.org
0845 678 2 888
The Public Service Skills Framework (PSSF) is a customer service led programme of learning aimed at support staff working within, or contracted to, the public sector.
It is aimed at workers who are in frequent contact with the public, yet receive no formal training in customer service.
The framework has attracted interest from a range of organisations such as: local authorities, NHS trusts and outsourced facilities companies.
It has been developed around a new Level 2 qualification called Skills for Supporting Public Services (SSPS).
Skills for Supporting Public Services has been designed to set customer service training within a public sector context.
SSPS, available via the Awarding Organisation NCFE, is now on the Learning Aim Database and is therefore eligible for funding. For more information on SSPS please click here.
The PSSF incorporates a learning programme developed by unionlearn called Getting on at Work, which offers a flexible mix of bite-sized qualifications at Entry Level 3 and Level 1. It is available FREE of charge and is provided with online learning materials.
To see a leaflet about the benefits of Getting on at Work please click here.
Since January Asset Skills has hosted several events across the country to launch the PSSF.
These events allowed Asset Skills to develop close working links with Funding Organisations, Learning Providers and Skills Advisers to help Employers implement the framework.
If you are interested in offering the framework or have any questions then please contact: Philip Stott 01392 456 825 or email: pstott@assetskills.org.
NEW For a copy of the PSSF and Getting on at Work Resource Manual please click here.
For more on the Asset Skills events promoting the Public Service Skills Framework, click here.
To read a leaflet with further information on the PSSF, click here.
