Asset Skills
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48 New North Road
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EX4 4EP
info@assetskills.org

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Training and Support

Learning Materials and Courses

Learndirect have a good range of customer service provision, ranging from one hour introductory to advanced courses, including how to manage the customer service process http://www.learndirect.co.uk/businessinfo/quals_and_courses/customer_service/ -

Learning matters provides a wide range of training materials as well as direct training - Learning Matters Customer Service Tool Kit

There are also some very good books available to buy or borrow.

A few examples include:

Customer Care Excellence – by Sarah Cook
Customer Value Management – by Khalid Hafiz & Scott Hendricks
Customer Service Training – by Maxine Kamin

Training Providers

Please note that Asset Skills does not endorse or recommend particular training organisations and takes no responsibility for the quality of any provision.

The Department for Education and Skills has developed a register of publicly funded and private learning providers in the UK. The Register of Education and Training Providers is a list of education and training providers in England, Wales, Scotland and Northern Ireland. For further information visit:- The Register of Education and Training Providers

The Learning and Skills Council provides a service to employers which help them find quality assured training providers in customer service by region. These are mainly colleges of Further Education - Employers Guide to Training Providers Website

Commercial training providers in customer service can be found through the UK Business Directory - http://www.business-search.uk.net/Training/Customer-Service-Training.html