Customer Service and Property

There are a variety of Codes of Practice and sources of business support to view for the Property sector, click on the link to go to their website:

National Federation of Property Professionals 

Council of Property Search Organisations Website - Code of Practice for Private Property Searches

Ombudsman for Estate Agents Website

Association of Residential Letting Agents

Association of Residential Managing Agents

The general contents of these are similar and the aims are to help ensure that clients, customers and staff are aware of the expectations of standards and service. They also help to maintain and enhance the reputation of the organisations by protecting the public against fraud, malpractice and misrepresentation.