Best Practice Guides and Toolkits

There is a wide variety of publications and information on websites on the subject of customer care; some useful links are listed below:

The DTI publish a series of best practice guides on many aspects of customer service - DTI Best Practice Guides

ECustomer Service World produces a series of Customer Service Fast Guides - ECustomer Service World Fast Guides

 Some up-to-date customer care information is available on the CSM website and you can subscribe to their Free Newsletter - Customer Service Manager website 

A site dedicated to the discussion of good customer service. Customers, managers and experts contribute debate and new ideas on customer relationship management. Customer Futures website

The Customer Service Network facilitates meeting others, benchmarking, improving processes and implementing improvements in customer service - Customer Service Network website