Advice Line 0844 822 2525
Through the structure of the UK Academy, Asset Skills will work to establish basic information about providers. This will be shared with employers to enable them to make decisions about which qualifications/training and providers best meet their needs.
The referral service envisages two scenarios:
The first (a) is a reactive service to support employer enquiries for training and funding support. This may be a small employer looking for help for an individual member of staff or a larger organisation with an immediate requirement for training for cohorts of staff.
The second (b) is a proactive approach through which Asset Skills works with providers to develop delivery projects for new qualifications in specific areas and recruits candidates from employer members of the academy - details below:
|
a. |
Employer enquiry: | |
| i | Enquiry received by telephone/ email/ website/ post on members forum/ helpline | |
| ii | Enquiry acknowledged within 24 hours and details of relevant programme or qualification provided | |
| iii | Outline details of enquiry posted on forum | |
| iv | Response within three days providing solution (where possible) and the appointment of an account manager to implement and negotiate funding support (when available) | |
| v | Follow up within 14 days recurring until delivery programme is in place |
| b. | Development of delivery projects: | |
| i | Identify suitable programmes and providers | |
| ii | Agree delivery programme model/ costs/ course numbers/ funding with providers | |
| iii | Promote programme to employers | |
| iv | Recruit candidates and complete registration details | |
| v | Appoint account manager to liaise with employer/provider | |
| vi | Assess candidate suitability | |
| vii | Collaborate with provider on induction process | |
| viii | Follow up progress after four weeks and half way through course | |
| ix | Arrange certification on completion | |
| x | Arrange PR for successful candidates | |
| xi | Write up case studies and distribute |
The UK Academy will work to support the needs of all employer members through proactive account management which will support all training requirements.
To proactively manage these relationships, each member will be appointed an account manager who will liaise with providers on their behalf and broker all training requirements as requested by the employer.
Account managers will work with employers to identify training and learning requirements.
The account manager will arrange for regular updates with member employers, will monitor relationships with providers and track progress of training requirements.
