Advice Line 0844 822 2525
The referral service comprises two strands:
The first strand (a) is a reactive service to support employer enquiries for training and funding support. This may be a small employer looking for help for an individual member of staff or a larger organisation with a business-wide requirement for training cohorts of staff.
The second strand (b) is a proactive approach through which Asset Skills works with providers to develop delivery projects for new qualifications in specific areas and recruits candidates from employer members of the Academy – details below:
i Enquiry received by telephone/email/website/post on members forum/helpline
ii Enquiry acknowledged within 24 hours and details of relevant programme or qualification provided
iii Outline details of enquiry posted on forum
iv Response within three days providing solution (where possible) and the appointment of an account manager to implement, recommend training providers and negotiate funding support (when available)
v Follow up within 14 days recurring until delivery programme is in place
i Identify suitable programmes and providers
ii Agree delivery programme model/costs/course numbers/funding with providers
iii Promote programme to employers
iv Recruit candidates and complete registration details
v Appoint account manager to liaise with employer/provider
vi Assess candidate suitability
vii Collaborate with provider on induction process
viii Follow up progress after four weeks and halfway through course
ix Arrange certification on completion
x Arrange PR for successful candidates
xi Write up case studies and distribute
The UK Academy will work to support the needs of all employer members through proactive account management, which will support all training requirements.
To proactively manage these relationships, each member will be appointed an account manager who will liaise with the employer to conduct a training needs analysis. The account manager will liaise with providers and will broker all training requirements as requested by the employer. Account managers will work with employers to identify training and learning requirements.
The account manager will arrange for regular updates with member employers, will monitor relationships with providers and track progress of training requirements.
To kick start this process we have developed five pilot programmes.
